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Shipping & Returns Shipping & Returns

Terms: Unless specified, all orders will be shipped by United Parcel Service (UPS), regular ground service. UPS next day air, 2nd day air, and 3rd day service is available at an extra charge, but must be requested when order is placed. Some orders could be subject to a handling fee. We accept Visa, Mastercard, American Express, and Discover. There is also a $25 service charge for each returned check.

Back Orders: "Back order" refers to any item(s) we don`t have in stock at the time of the order, but can be automatically sent out when we get them back in stock. We can keep an item on back order per the customer`s request. There will be an extra shipping cost when the item is finally shipped. We will honor sale prices or prices at the time of the original order. Please keep in mind you may not be called before the item is automatically shipped to you, so please call to cancel any back ordered items you no longer want. your account will not be charged until the item is back in stock and shipped to you. Warning, due to the nature of many of our suppliers some back order items may take 2-3 months or even longer to get back in stock.

Delivery: Parts orders are generally filled within 48 hours of receipt (during our business hours, please keep in mind an order places on Friday or Saturday will not ship until Tuesday or Wednesday). All parts are shipped from Scooter Shop Inc., Orange California, USA.

Claims: Title to merchandise passes to the customer upon delivery to the common carrier. All merchandise is packed so that it will arrive in good condition. Delivery of the merchandise in good condition is the responsibility of the carrier. All claims for damaged or missing parts must be filed with the carrier immediately. You must keep the original shipping box and shipping label to make a claim, claims without this will not be approved. Shortages and discrepancies must be reported withing two days of receipt of goods.

Returns: Scooter Shop Inc. will only accept goods for credit with prior authorization. All requests for returns must be made within five days or receipt of goods. All freight charges must be prepaid on returns and insured for your protection. Any parts accepted for credit must be in new condition and in the original containers. All returns will be credited to your parts account for the amount paid, less a 20% restocking fee, unless Scooter Shop Inc. was at fault. No portion of the shipping cost can be credited, ever. Unauthorized returns and refused C.O.D.`s are subject to a 25% restocking fee, plus shipping costs. Special orders, electrical items, tools and manuals are not returnable.

Performance Items: Performance parts include, but are not limited to any item made to increase the vehicle`s power or handling, other than what is specified by the original manufacturer. Performance parts are designed for racing applications only and are not intended for use on public streets or highways. Any damages direct, incidental, or consequential to persons or property due to their use are the responsibility of the purchaser. Installation of performance parts on any vehicle may void part or all of the vehicles warranty. Use at your own risk.

Accessories: Accessories include, but are not limited to any item you install other than what is specified by the original manufacturer. NONE of the accessories are designed or manufactured by Scooter Shop Inc. and we DO NOT recommend them for use on public streets or highways. Any damages direct, incidental, or consequential to persons or property due to their use are the responsibility of the purchaser. Installation of accessories on any vehicle may void part or all of the vehicle`s warranty. Use at your own risk.

Scooter Shop Inc. reserves the right to limit the supply of any merchandise. Due to changing foreign exchange rates and inflationary forces, prices are subject to change without notice. We are happy to quote current prices at any time. We reserve the right to ship all orders at the price in effect on the shipment date.

Scooter Shop Inc. makes no warranty as to products it distributes, expressed or implied, including without limitation any warranties of merchantability and fitness for a particular purpose. Scooter Shop Inc. will, however, pass on all warranties made by the manufacturer, who has sole responsibility for performing such warranties. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture and testing of its products, and Scooter Shop Inc. accepts no liability for such damages. Scooter Shop Inc. shall not be liable for indirect or consequential damages.

By purchasing any items from Scooter Shop Inc. you are agreeing to all the above terms. If you disagree with any of these terms please send back your order within five days for a refund (you will not be refunded for shipping cost and a 20% restocking fee will still apply). Please call for a return authorization before returning any items.

Thank you for ordering from Scooter Shop Inc. and happy scootering....


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